| HIP
Code
HIPs Provider
Ltd T/A Advantage HIPs are registered with the Property Codes Compliance
Board and comply with the HIP Code.(Our Professional Indemnity Insurance
also provides protection for the Estate Agent when using our Home
Information Pack to market the house if there is negligence on our
part).
The Home Information Pack (HIP) Code provides protection for homebuyers,
sellers, conveyancers and mortgage lenders, who rely on information
included within a Home Information Pack provided on residential
property within England and Wales. It sets out minimum standards
which organizations providing HIPs have to meet. This information
is designed to introduce the HIP Code to you.
By giving you this information, your HIP provider is confirming
that they keep to the principals of the HIP Code. This provides
important protection for you.
The HIP Codes key commitments say that HIP organisations will:-
- Provide
HIPs promptly and include the most up-to-date available information
when compiled
- Handle complaints
speedily and fairly
- Respond
promptly to queries raised on a HIP, to ensure improved understanding
- At all times
maintain adequate and appropriate insurance cover to protect you
- Act with
integrity and ensure that all HIP services comply with relevant
laws, regulations and industry standards
Property
Codes Compliance Board.
212 Piccadilly,
London. W1J 9HG
Tel: 020 7917 1817
Advantage
HIPs Complaints Procedure - Information for customers
If you want to make a complaint, we will deal with it speedily and
fairly. We will:
- Acknowledge
your complaint within 5 working days of receipt
- Try and resolve
your complaint fully within 4 weeks of receipt. If there are valid
reasons for consideration of the complaint taking longer, we will
keep you fully informed in writing or via telephone or email as
you prefer and you will receive a response at the very latest
within 8 weeks.
- Speak with
counseling organisations acting on your behalf, if you ask us
to.
- Send you
a final decision on the complaint in writing.
If you are not
satisfied with the final decision, you may refer the complaint to
the Independent Property Codes Adjudication Scheme (IPCAS) and we
will give you contact details. We will co-operate fully with the
independent adjudicator during the consideration of a complaint
by the IPCAS and comply with any decision.
Complaints should be sent to:
Customer
Services
Advantage HIPs
132 High Street
Nailsea
Bristol
BS48 1AH
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